Advocacy Past Case Study 7

Client with learning disability had been phoning many 0845 numbers on his mobile phone. Client could not understand that these calls cost more than conventional phone calls and had rung up a large bill of £180. Fairway Advocacy phoned his mobile phone provider after client signing mandate allowing his mobile provider to talk to Fairway Advocacy. The outcome of this phone call was that Fairway’s client would have his bill reduced from £180 to £60.